Reporting : Ringing / Wait / Time-to-Answer Value?

[marcel_uk]

Are there any method (other than CDR) for reporting call ringing / wait / time-to-answer values?
(eg. built-in 3CX reports, VoIP tools..) - preferably that allow export/automation to other databases.

We have the CDR log file - BUT we don't seem to be able to use the CDR for ringing / wait / time-to-answer as [time-start] usually EQUALS [time-answered].

 

[VoIPTools]

I assume we are talking about queue statistics. Our 3CX Exporter tool can get you all the same information 3CX uses to generate their reports including queue statistics. Exporter can synchronize the data automatically as frequently as you desire with the default set to every 60 seconds.