Reporting Status - Scheduled for Update 6

[nikolascx]

4 New Call Reports and improved filters scheduled for next update.​

We outlined at the end of 2024 enhancements coming to “standard” call reporting. It\'s taking longer than expected, but we’re confident it will be worth the wait. Although we can never give an exact date, we anticipate at least a month from now. In this bl...

Continue reading the Original Blog Post.

 

[Alphabetic]

 

[ClydeP]

Would it be possible to incorporate in a report the number of maximum number of call paths in use during a month / given period of time? Or if someone attempts to make call either extension to extension (and SC's exceeded) or internal to outbound and configured SC's for a trunk were exceeded? This would help prevent call failure due to capacity limits, and sell additional SC's &/or SIP capacity..

 

[RTOadmin]

Reading between the lines, does this mean Grafana/Power BI integration will not be released with Update 6?

 

[triwardhana]

Please also include on hold report, this very important for enterprise call center.

 

[N_G]

Please also include on hold report, this very important for enterprise call center.

@ClydeP
After this update we will easily be able to create many reports including this one (please show us a sample if possible) This will be something we will be doing over the next few months.

@RTOadmin - we are working on it in parallel but it will be a separate update 7. It will be a much smaller easier update for us but it made sense to separate them.

 

[Sajjad.Khurshid]

Continue reading the Original Blog Post.

Will these available for Pro License customers?

 

[NicholasP_3CX]

Will these available for Pro License customers?

Yes. The enterprise restriction is on the Grafana/ Power BI

 

[Sajjad.Khurshid]

@NicholasP_3CX
Thanks for your response! I'm glad to hear it will be available in our Pro version.


Would it be possible to generate the following reports/features in Enterprise Grafana/Power BI once it's released? Additionally, can we create them now in Pro using a custom integration through API or CDR?


• Call Hung Up Report – To track calls terminated by representatives without resolution.
• Average Hold Time (AHT) – To measure the time callers are placed on hold.
• Average ACW (After Call Work) – To track post-call activity time.

Features
• Customized Reporting Access – For granting access specific to the reporting needs.
• Alert for Exceeding Set Talk Time – A notification when calls surpass a certain talk time threshold.
• Multi-User Listening and Barge-in – This functionality is also not currently available.

 

[NicholasP_3CX]

Our reporting 2.0 https://www.3cx.com/blog/releases/improved-reporting/ should be an interesting read for you. Specifically this section



It will be a separate database which you will be able to connect to to get the info you need.

 

[Sajjad.Khurshid]

Our reporting 2.0 https://www.3cx.com/blog/releases/improved-reporting/ should be an interesting read for you. Specifically this section

View attachment 46423

It will be a separate database which you will be able to connect to to get the info you need.

This sounds interesting and worth trying! Is it currently available for testing, or will it be available soon?

 

[NicholasP_3CX]

This sounds interesting and worth trying! Is it currently available for testing, or will it be available soon?

No, not available yet. This is probably the most anticipated feature of the year, and everyone is looking forward to it, us included!

 

[Michael-CWS]

One small feature missing from V18 in the reporting is the information field with = time period, name and type of report.
In the V18 reporting there was a field on the top left that gave these basic informations, so you could immediatly identify the report.
My user community would be very pleased to get that back.
Thank you

 

[NicholasP_3CX]

Hold out for the new Engine. You will be able to name the report Wendy if you want to!

 

[Richard SPK22]

Is it possible to provide more options in scheduled report sending days?

Currently we can only choose "Weekly: On Monday" and our report timeline is "latest 7 days", the result is data of Monday on last week is missing.

It would be much better if we can pick "Weekly: On Friday".

Thank you.

 

[Alphabetic]

Hi 3CX

Any news on when this be going to be released?

 

[Evolute IT]

Hi 3CX

Any news on when this be going to be released?

Update 5 isn't even official yet...

 

[reefwilson]

For Ring Group Statistics report, can you please make the csv version show all details the same as the html version? csv version only shows column of Total Answered, not showing Total Received and Total Unanswered. Since scheduled only sends the CSV, we are having to login every week to get the stats we need.