Solved Reports Menu not available after upgrading from standard to pro license

[SebDomSD]

The reports menu on the left side is not displayed even if the customer has a pro license.

If I enter the URL manually (https://3cxserver:5001/#/app/call_reports/call_report/), I'm able to reach the report page and options. Although it's possible to create a new report, clicking "Schedule Report" doesn't do anything... Therefore, I cannot schedule any reports.

My customer is running version 16.0.493.

Thanks in advance.

Sebastien

 

[Saqqara]

Have you checked the license info within the management console - does it say Pro license,

You could try refreshing the license , to see if this resolves the issue

 

[SebDomSD]

Yes license is displayed as Pro.

It also says :

3CX Phone System Pro Edition features

Yes

I've even restarted all 3CX services with no avail...

Sebastien

 

[YiannisH_3CX]

Hi @SebDomSD

Try clearing your browsers cache or try to access the management console from an incognito window.
See if that helps.

 

[SebDomSD]

ok, it works.

Actually, trying in another InPrivate browser worked. But I finally realized the option is only available when logged as admin in the portal.

I was using my user account that has all privileges but you need to be connected as admin to access reports.

Thanks for your help.

Sebastien

 

[YiannisH_3CX]

Glad to see the issue has been resolved