Reports not showing after hours events

[ElementalWindX]

Hello!

I go under reports -> User Activity (and Call distribution). When I run a report, it seems to only show calls happening during business hours and none after. I've confirmed this by going under the call log and seeing people calling after 5pm yet the report doesn't reflect this at all.

Any idea how to fix this, or is this a bug with 3cx itself?

Thanks.

 

[ElementalWindX]

Nobody knows? Must be a bug in 3cx?

 

[ElementalWindX]

Nobody at 3cx watching the forums?

 

[Alejandro_3CX]

Hi @ElementalWindX I checked this on my site and its ok, since you are a Silver Partner, could you please open a technical support ticket with us, in this way is possible to review your installation, gather logs and provide all the information/steps needed to replicate your scenario.

Have a great day!

 

[ElementalWindX]

Is this the report and settings you're using? Also does the report show calls going to voicemails or IVR's? After hours, calls are set to go to those.

 

[Alejandro_3CX]

Is this the report and settings you're using?

yes but, without the filter exclude calls and selecting a group of users.