Reports on V20

[comtrex]

Hi,

We've upgraded to V20. The Call Log report, which we scheduled for email delivery has changed i.e. field format, fields missing, etc.
This means we cannot import the data into our system for analysis.
We'd have to make a lot of changes to import now.

Is there anyway we can add back the original report to schedule as we originally did?

Thanks

Trevor

p.s. Are there any upcoming improvements to the reports capability as a whole?

 

[Alphabetic]

No, you cannot revert back.

Grafana integration is coming at some point in the future which will allow for better reports.

 

[N_G]

In update 5, there's going to be a major reporting upgrade - and Enterprise call analytics feature with AI and more so just a few months more patience. There's going to be major improvements here

We're going to allow you to export to power bi, grafana and more and provide templates for reports and easy customization of these reports plus full AI reporting etc

Also, the call log database will be kept compact because it allows for purging and auto export to a reporting tool.

 

[Evolute IT]

In update 5, there's going to be a major reporting upgrade - and Enterprise call analytics feature with AI and more so just a few months more patience. There's going to be major improvements here

We're going to allow you to export to power bi, grafana and more and provide templates for reports and easy customization of these reports plus full AI reporting etc

Also, the call log database will be kept compact because it allows for purging and auto export to a reporting tool.

As long as we can have real-time (or close to) data in Grafana, I will have very happy customers loll for years we wanted to do that!

Sounds like U5 will be massive! What's planned for U4 then? Lol

 

[fxbastler]

What's planned for U4 then?

• In update 4 the CFD restriction will be removed.

for hosted

 

[Evolute IT]

• In update 4 the CFD restriction will be removed.

for hosted

I am aware of that. But that's one thing. I doubt a full update will contain just that lol

 

[N_G]

As long as we can have real-time (or close to) data in Grafana, I will have very happy customers loll for years we wanted to do that!

Sounds like U5 will be massive! What's planned for U4 then? Lol

It's gonna be a very good one around AI but let us finalize it a bit more a game changer ...

 

[Guillaume Bourgeois]

You're piquing our curiosity and making us eager to know what comes next…
It feels like a TV series where, right in the middle of a suspenseful moment, the episode ends, leaving the audience in eager anticipation. I’m already excited for the next episode, even though the current one isn’t even over yet, lol!
(I can't wait for the next update, even though U3 is still in RC, )




I'll be filing a complaint with your immediate superior, citing Mr. Galea's refusal to disclose all the secrets about what the upcoming updates have in store.
Why I get the feeling that your superior will take your side and won't force you to reveal all the secrets about the upcoming updates ? Lol !

 

[Brian Cady]

Hi, is there a build in report for Outgoing Calls on 3CX?

 

[adrian.simpson]

In the meantime are you able to add in the ability to select a single queue to report on? We have a client with multiple queues and different managers for each.

I think one of the main issues with V20 in general is that is lacks basic feature parity with its predecessor whilst being forced to upgrade through fear of losing functionality.

This puts me in a spot at the moment, we have been trying to get a client for the last 6 months to switch from Bicom to 3CX with the pull of reporting, and now the reports look like this.

 

[Alphabetic]

In the meantime are you able to add in the ability to select a single queue to report on? We have a client with multiple queues and different managers for each.

I think one of the main issues with V20 in general is that is lacks basic feature parity with its predecessor whilst being forced to upgrade through fear of losing functionality.

This puts me in a spot at the moment, we have been trying to get a client for the last 6 months to switch from Bicom to 3CX with the pull of reporting, and now the reports look like this.

unfortunately you've got a limited number of choices.. learn PowerBI and use the CSVs to make some fancy reporting, use native reporting or wait for update 5

 

[comtrex]

Okay we'll wait before doing any integration work to make use of the data. Not wanting to do it twice. Managers won't be too pleased about the months wait but if it comes and is really good, hopefully worth the headache in the mean time. Thanks Nick.

 

[Dragan Djurdjevic]

Will V20 update 5 have reports in html/pdf format like in v18?

 

[NicholasP_3CX]

Will V20 update 5 have reports in html/pdf format like in v18?

With the new reporting integration you will be able to create your reports in any format the platform supports.

 

[Dragan Djurdjevic]

With the new reporting integration you will be able to create your reports in any format the platform supports.

Thank you. Is html format supported? When release for update 5 will be published?

 

[NicholasP_3CX]

We just released Update 3!

 

[Dragan Djurdjevic]

We just released Update 3!

OK. Can you confirm if HTML format will be supported for report?

 

[roberto.guidi]

Goodmorni all
currently we miss the option to have a report of last 12 ours from call log
every morning we check call in the night (8pm to 8am) and currently we need to use 2 report for 2 days and then filter out manually

is there a way to achieve this with current release?
or will available in future updates?

thanks
Roberto

 

[Dragan Djurdjevic]

OK. Can you confirm if HTML format will be supported for report?

Please, 3cx support team help to confirm it

 

[NicholasP_3CX]

Please, 3cx support team help to confirm it

Cannot confirm. We will need to wait for update 5, and you would be able to create any type of report in Grafana, in the formats they support.