reports

  1. Manual transcription for more User ROLES

    Manual transcription per call is important for some teams to keep their AI transcription time lower, and costing less in my examples we are Using Grok for the transcription. you can already manually transcribe calls by going to Web Client > Admin > Recordings to access this the account must be...
    • Brian Snediker
    • Thread
    • ai costs ai integration manager reports supervisor trancription user rights
    • Replies: 0
    • Forum: Other

  2. Question Regarding Queue Call Decline and Timeout Tracking

    Hello, We would like to ask whether there is currently a reliable way to identify when a queue agent explicitly declines/rejects an incoming queue call. Additionally, we would also like to know whether it is possible to identify cases where an agent intentionally lets a queue call ring until...

  3. Reports - Previous Day's Answered & Missed Calls

    Good Afternoon, I'm really hoping someone can help with this as I feel it should be obvious, i just can't see it. I've a customer who has asked to receive an email daily with a list of anwsered calls and missed calls. I've been able to export various reports but generally they have each step...

  4. MySQL PowerBI Reporting

    Hi all, We have quite a few customers running v20 update 8. We want to provide many of them with PowerBI reporting, but we want the data to be offset in MySQL for technical reasons not relevant here. The PowerBI reports that have been provided so far relate to Microsoft SQL. Our question is...

  5. FEATURE REQUEST: Reports Capturing IVR

    Hoping that 3CX could have a more granular report capturing IVR calls just like the old Detailed Queue Statistics where the caller's activity is traced per hop. This is captured in the Inbound Calls Report right now, however, it puts the caller's number multiple times on the Caller ID section...

  6. automated report call

    Hello everyone, I'm implementing an IVR system and i need to make a comprehensive call logging for regulatory audit. They asked for a report file (preferably a csv file) and the report to be generated every 24-48h for the calls of the current and previews day. **3CX Version:** v20 U7 Build 1080...
  7. Arthur.b

    How to disable meeting report emails ?

    Hi everyone, Is it possible to disable the automatic sending of the meeting report by email at the end of a 3CX meeting? I looked in the "Advanced > Parameters" menu but found nothing.

  8. Solved Reporting Call Log

    Good day, I have a scheduled report that sends me the previous week's calls. Recently, I noticed that on the report many of the fields have changed, i.e Caller ID is now Call ID. Im, on Version 20.0 Update 6. Before: Call TimeCaller...
  9. JamieLewisIBT

    Shared access to Reports

    Could there be a function maybe a tick box that allows you to share the report with colleagues, This would shop duplication of reports and also allow a central person to be able to set reports up and allow others to see them

  10. Users with "Owner" role can't view reports

    Hi, It seems since the latest v20.6 update (at least since this update is when we have started receiving emails asking why some users cant access reports anymore) users that are assigned the role of "Owner" can no longer view reports. It's my understanding that users with that role should be...

  11. Call Logs Extremely Slow – Possible Link to New AI Transcription Feature?

    Hi everyone, I've noticed that call logs have become unbearably slow lately. We're hosted by 3CX, and I suspect the slowdown might be related to the new AI feature—specifically, the addition of the transcription column in the Call Reports. Loading same day calls on my end takes a whopping...

  12. Feature Request: Department Manager and Department Reports

    Hi... so my system is ~500 phones spread out over 25 businesses. We have departments for each location and they have a manger who can pull reports etc. One big downside I've seen so far is those "managers" feel the need to delete Users (extensions) of staff that is not currently with us. SInce...

  13. Problems report in V.20

    Hi 3CX Support, Incoming soon new report V.2.0 in Update 5 at JAN 2025. I has problem with my customer and summary this information below. -Can customized enable/disable analyzed call cost at upper(round up) / minute. -Report graph. -Call cost show extension number for filter. -Report can...
  14. David_K

    What does unanswered polls mean?

    Hello When I generate a Queue Performance Overview report, what does the number of "Polls" mean in the Unanswered column?

  15. Reports on V20

    Hi, We've upgraded to V20. The Call Log report, which we scheduled for email delivery has changed i.e. field format, fields missing, etc. This means we cannot import the data into our system for analysis. We'd have to make a lot of changes to import now. Is there anyway we can add back the...

  16. v18 Reports Discrepancies

    We use two reports, The Agents in Queue Statistics and the Queue Performance Overview report. There is a difference occasionally between the two "answered" and "serviced" Columns that I believe shouldn't exist. Attaching pictures here you can see that x137 answer 19 calls in the AIQS report but...

  17. Shared call logs/history for queues

    I have been using a hosted 3CX Professional system for several years. I had been using a ring group for incoming calls to 3 users but just made the switch a few days ago to a Queue for incoming calls for better tracking features and easier ability for other people to log themselves in and out...
  18. logic-call

    pdf reports in v20 as in v18 for calls

    In v20 I have no more pdf reports as in v18 , only csv files. I need now a separate tool to count my calls . Are the pdf reports coming back soon ? It would be very helpfull. Or has 3cx a usable tool for this to analyse the reports in Excel

  19. Timeouts on all Queue Statistic Reports > 6 months

    V18, we could schedule a one time report and wait for it to populate, it then says completed or whatever and we can view the report. As it stands, forgive me if I'm doing something wrong, when we try and search a range of over 6 months the system times out on both "Search" and on "Schedule"...

  20. Call log V20 filter between hours

    Can you search for a specific call, in the call logs in V20, that happened between specific hours, not only days? Or will this be possible in the future?
    • Thomas Six
    • Thread
    • call log reports v20
    • Replies: 0
    • Forum: Other
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