Reports or a way to view concurrent call history?

[checkinyyz]

Hi everyone, we have a SIP provider where it's unlimited channels you just pay per minute. I'm looking at what we have been paying though as it seems like it might be more cost effective to be on a normal SIP provider where we just pay for so many SIP trunks instead. Is there any way in 3CX though to get a report or some sort of history that shows me channel usage, as I'm trying to find out concurrent call usage. So basically a report that shows the average and maximum number of external concurrent calls by SIP trunk so that I can see what our typical usage is?

 

[Allen_Miller]

No report available presently. Asked many times in the past.
If you search the forums I think one person posted an Excel sheet he put together that could compute the maximum number of calls over a period of time from your logs.
I couldn't find the previous post but I did find a copy of the spreadsheet that I had saved.
Would like to give credit to the person that wrote this but I do not know who it was.

https://drive.google.com/file/d/11lyxmtfLl5ObkkugKtXZ5kT_i4bUz89_/view?usp=sharing

 

[Cjay]

Or you could do it via Call Data Records: https://www.3cx.com/community/threa...-collection-analysis-reporting-package.63385/