Reports Question - Can anyone explain the difference between Queue Performance Overview report and Agents in Queue Statistics report?

[bla79hoo]

We have just started with 3CX and so far its been great. We're now starting to look at the reports and I can't figure out the difference in these 2 reports, and unfortunately there is no explanation of the reports that I can find anywhere. The 2 screenshots are for the same time-frame and same filter, but show pretty significant differences. Can anyone tell me why Queue Performance Overview shows 1035 calls, but Agents in Queue shows 552?

We only have 1 queue so it should be fairly straightforward.



Thank you for any help.

Blake

 

[bla79hoo]

Disregard this post, it seems we created this issue somehow on our own. The reports are working as expected now. I would delete the post but I dont think I can.