Reports Question

[biggreyphone]

I would like to see how many calls came in during our office's lunch hour from 12-1:30 over the last month. I can generate the report fine into a CSV file but it lists all calls. All incoming calls in our queue are being listed multiple times because of internal transferring so a count list in a spreadsheet is not going to be accurate.

What is the most efficient way to create this kind of report?

Thanks!

 

[jed]

Hi

If you don't find a build in functionality, you can pull a JEDWarer trial (free for 14 days) and pull your report.

Here you just pick ther period, and start at 12.00 finished at 1.30 and select the Specific hours only, and you have your result.

 

[biggreyphone]

Thanks! How do you avoid double/triple counting because of transfers that are listed.

 

[jed]

Thanks! How do you avoid double/triple counting because of transfers that are listed.

We count one call from it arrives at the PBX and until it has been handled or lost as one call. See our philosophy here

 

[biggreyphone]

Handy! Thank you.

 

[jed]

Handy! Thank you.

You are welcome

 

[biggreyphone]

Can this be installed on a 3CX hosted site? Not finding instructions for this.

 

[jed]

Sorry, no you cannot install on a Hosted by 3CX, as you will need the root access to be able to install our integration, Sorry, should have mentioned this...