report

  1. sanch6

    Out-of-office queue's calls report

    Hello, I haven't been able to find out if there's a builtin report for calls from a queue made outside of business hours. Is the only way to filter the entire call log, export it as a CSV file, and work from there? Thanks for your help

  2. MySQL PowerBI Reporting

    Hi all, We have quite a few customers running v20 update 8. We want to provide many of them with PowerBI reporting, but we want the data to be offset in MySQL for technical reasons not relevant here. The PowerBI reports that have been provided so far relate to Microsoft SQL. Our question is...

  3. How to analyze unanswered calls + caller waiting time by department during office hours

    Hey, we would like to analyze 1. how many unanswered calls in %? 2. normal waiting time until answer? - per Department (users + ring groups + queues) - per month (last 12 months) - only during office hours (or at least: mo-fr 9-12 and 14-16) How could we archive that? Ideally without grafana...

  4. Report 3CX V20 Update 6 all report is not have sum total.

    Hi 3CX Support, Report can not has sum total. If Export to .csv but summary not sum total call, it sum row only, please fix. Thank you.

  5. Mass Chat Log Export

    You will see that in image ChatLog1, you can export each conversation from an export from a single conversation, as you can see in ChatLog 5 But we are requesting a feature that allows to do a Mass Export of all conversations in one export with the message column, so you are able to read all...
    • jconkle
    • Thread
    • export report sms
    • Replies: 8
    • Forum: SMS

  6. V18 - Report per inbound rule

    Hi All, We have a customer who has requested a number of marketing numbers set up so they can track campaigns. They've asked that each number has it's own report generated weekly. I thought I had this down by creating a report, that used "To" > "Number" > [DID Number], but this just produced an...

  7. Reports Question

    I would like to see how many calls came in during our office's lunch hour from 12-1:30 over the last month. I can generate the report fine into a CSV file but it lists all calls. All incoming calls in our queue are being listed multiple times because of internal transferring so a count list in...

  8. 3CX REPORTS INCOMPLETE

    Hi, I'm using 3CX 8SC PRO V20 onpremise. I'm just trying to find the old option from "External Numbers" on the new V20 . If I try to select the custom option, the system shows internal and external calls on the report. Thanks in advance.

  9. Call log option are grey out for owner

    Hello 3cx When i an checking call log option its grey out even if i am an System owner. I can not use any of this option to check further. User reported that call is dropped i want to know what is the issue.

  10. Understand Call Report

    I'm trying to make sense of a call report from a call queue, particularly around unanswered calls. Some of the calls are showing as unanswered with ring time and talk time as 0 and terminated by the caller (which I understand). Some other calls are showing as unanswered but showing as being...

  11. Barge in, listen, whisper report

    Could 3CX add a report that shows all calls where barge in, listen, or whisper was used? We'd like it to show who barged in, listened, or whispered, as well as who was in the original call.
    • mdskowbo
    • Thread
    • barge listen report whisper
    • Replies: 0
    • Forum: Other

  12. automatic report V20

    Hi. I actualy work on the V20, and i clearly don't have a good feeling with this one. I mean for exemple , what about the automatic report of the V18? it's was a major argument for my client, and making the difference about the other provider in france. why did you decide to remove this...

  13. Simultaneous Call Report

    Hi All, Is there a way to pull out a report for simultaneos call in 3cx? I need to see how many concurrent calls we are doing so I can decide if we need to increase our license count. Thank you,

  14. 3CX Reports Time zone

    Hello, I was looking for a little clarification on 3CX reports and time zones. I was reading information on the forums but I'm not sure if that info is still valid as it was years old. Let's say I have the scenario below. System time zone: PST User A (browser time zone): EST User B (browser...
  15. JamieLewisIBT

    Display the outbound caller ID in the Call Reports Report

    We have a customer who need to know what caller id was displayed, this will also be good for diagnostics.
    • JamieLewisIBT
    • Thread
    • call report cdr outbound caller id report
    • Replies: 0
    • Forum: Other

  16. CDR after license change

    Hello, a customer would like to recover the last year of calls history from his PBX. He's now on the standard version and he's unable to make any report. If I move him to a pro version is it possible to read the historical data or they're loss forever? With regards, Francesco
  17. ronenba

    Reporting

    Trying to create a new report per extension to see outgoing calls for example only outgoing calls for extension 150, would like to see how min this extension making for outgoing calls and to calculate the cost for this extension when going to report the options are: Call log and CDR when...
    • ronenba
    • Thread
    • cdr cdr - call data records cdr output report reportcall reporting reports activity distribution
    • Replies: 3
    • Forum: Phone System / PBX

  18. Report explanation

    Hello, I'm trying to find explanations in the documentation for the content of the generated reports, but I have some questions for the "answered/unanswered queue calls" report: - How can we have a specific group (2xx) reporting? - How are missed calls counted? - Is there a missed call when...

  19. Extract call logs via SQL query or API

    Dear All, I need to extract all the call logs (outgoing, incoming, losed, ...) from my 3CX. I have already read from other threads that it's not allowed to access to 3CX database. There are other ways to get the information I need? I need to create a custom report with Power Bi and for the...
    • fabio.abbiati
    • Thread
    • api call database logs report schedule
    • Replies: 2
    • Forum: Other

  20. Extension Report showing DND times activated/de-activated

    A report to enable monitoring of extensions setting the status to 'Do Not Disturb' retrospectively. Report to include details on who went on DnD, for how long and when
    • keithw
    • Thread
    • dnd ideas report
    • Replies: 1
    • Forum: Server
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