Reports Section Missing

[endu.]

Hi Guys,

I am using a Enterprise license on an Version 20.0 Update 8 (Build 680 Alpha) instance, on previous instances, I have a reports section for monitoring agents and listening to call recordings etc.

However, I am unable to locate this function at all on this edition.

 

[NikosK_3CX]

What role does the extension that you log in have?
The system administrator does not have access to the reports.

 

[KyriacosS_3CX]

Hello,

Please check what type of user you are logging in in the u8 instance, and also consider updating beyond the Alpha.