Reset Password Notifications Not Being Sent to End User

[mprythero]

Good Evening All -

I have come here after going through all possible options provided by others in the past, but for the life of me I cannot find why a user would not be receiving their password reset emails with the exception that the email is blacklisted for 7 days.

• We use on-prem, version 20, pro version
• There is only one line or user with this email
• The test emails are working correctly both outside and inside the spam blocker for the domain
• If I have the user do forgot password, it results the same as if I did "reset password" from the admin dashboard, no emails are even reaching our spam blocker.

I would be very appreciative of any assistance.

Thanks! Matt

 

[KyriacosS_3CX]

Hi,

What SMTP server are you using? If you packet capture/debug log when doing the reset, does the email go out, any errors?