Solved RESOLVED - Client License Not Registering

[MarkCSUK]

Hi we have an on-prem 3CX v20 (20.0.5.551) which has today decided it doesnt want to be licensed.

We've confirmed the license is valid and doesnt expire until September.

I can see there is an update pending, I didnt want to update or reboot yet in case it takes the phone system out completely.

I've had to select a different system to be able to post as this one is also not showing in our account and I can't add our partner ID into 3CX as it gives us



(I can provide the proper license key privately for this server/instance if required)

inbound and outbound calls all work - just the license info has gone haywire.

Regards

Mark.

 

[Evolute IT]

You needed to be on U6 to activate.

Try to update then activate, otherwise wipe and restore from backup on a new instance.

And keep the system up-to-date in the future.

 

[MarkCSUK]

Thanks for the response.

For clarity, this is an existing on-prem Windows install that has been stable and in service, with no recent upgrades or configuration changes on our side. The licence issue appeared unexpectedly, which made it less obvious that a minimum update level had become a hard requirement for activation.

Automatic updates are enabled on the system, so the Update 6 requirement wasn’t something we were consciously holding back from applying.

We'll look to get it applied next maintenance window .

 

[Evolute IT]

Thanks for the response.

For clarity, this is an existing on-prem Windows install that has been stable and in service, with no recent upgrades or configuration changes on our side. The licence issue appeared unexpectedly, which made it less obvious that a minimum update level had become a hard requirement for activation.

Automatic updates are enabled on the system, so the Update 6 requirement wasn’t something we were consciously holding back from applying.

We'll look to get it applied next maintenance window .

If auto-updates are enabled and it didn't update, you have a problem somewhere.

 

[SteveITS]

less obvious that a minimum update level had become a hard requirement for activation

FYI about once a year 3CX updates a certificate that is required for activating. I seem to recall they sent an email this summer, but it's been long enough I don't have it anymore. Your partner portal can show "out of date" installs.

re: update window, if the license is expired they may be limited to 1SC, IIRC.