Problem Description:
In 3CX Version 20, the "Call Cost By Extension Department" report no longer functions as it did in Version 18. This presents significant operational challenges for environment configurations (such as multi-tenant or retirement village setups) relying on automated monthly billing per extension/department.
Key Issues in V20:
In 3CX Version 20, the "Call Cost By Extension Department" report no longer functions as it did in Version 18. This presents significant operational challenges for environment configurations (such as multi-tenant or retirement village setups) relying on automated monthly billing per extension/department.
Key Issues in V20:
- Loss of Department Grouping: Calls are listed purely chronologically across the entire export with a single total at the end, rather than being grouped and subtotaled per department/extension.
- Generic File Naming: All generated reports export with the generic filename call_cost_by_extension_department.csv rather than including the specific branch or department name in the title, making batch/bulk downloads confusing to manage.
- Scalability Impact: Systems managing large numbers of extensions (e.g., 2,000+ extensions) cannot practically generate separate individual reports for each user every month.
- Restore the V18 report structure to automatically group calls and subtotals by Department within the report.
- Re-introduce dynamic report naming (e.g., including the department/branch name in the exported file title).
