Restrict Manager View for normal users

[techdummy]

Hello,

Is there a way to restrict users from having "Manager View, Q-Manager view" access?
I see that all the users can change the view in 3cx windows client.

Thank you.

 

[roland_3CX]

Hello Techdummy,

Please note that you cannot disable the "Q manager " view drop down from the 3CX Phone for windows. If you would like to restrict presence from one extension to another, you can do so by disabling presents rights from Extension settings --> Options tab. After that is disabled, the only view an agent will have in the "Q-manger" drop down will be ; whether another agent is logged in / out of that same queue.

 

[techdummy]

@roland_3CX thank you for the reply.

May I know why 3cx wants all the users to have access to Manager View or even Q-Manager view?
I don't know why any company would want their employees to see what the supervisors are able to see.
It just defeats the purpose.