Restrict playing recordings on WebClient only

[JCubio]

Hi all,
Is there a way to restrict a hard phone to also ring when the user wants to play a recording.

In our environment, we provided team leaders with a physical phone that will act as a "ringer". The purpose of this is to notify them of any calls if they are away from their desk. So far the requirement is met but when they wanted to play a recording via WebClient, the hard phone also rings at the same time.

Is there some sort of feature to restrict the hard phone from ringing for recordings only.

Thank you

 

[Alphabetic]

If they change the phone in the top right to webclient from deskphone, the softphone will ring.

otherwise, run a report and download the file to PC.

 

[JCubio]

If they change the phone in the top right to webclient from deskphone, the softphone will ring.

Yes, I've done that sir. Both WebClient and desk phone rings

otherwise, run a report and download the file to PC.

How exactly I will proceed on this sir?

Thank you very much

 

[Alphabetic]

Well,

If EXT has access to MGMT console they would log in and go to reports and run a call report.

Otherwise, from their webclient they can go to Recordings and hit the button to download it to PC

 

[JCubio]

You mean download the recording manually to the pc and play it locally.

That's one way around but is there an option to use WebClient only.
We preferred this way.

If that's how 3CX works then I have to inform them it's not doable