Solved Restrict webclient options

[nutt318]

Hello,

I'm trying to figure out if its possible to restrict the options listed in the default webclient view? For example I dont want the user to have access to really anything except for reports. We have a use case of a manager of the call center wanting to review logs/recordings but we dont need them to have the options on the default view.

Any suggestions?

Thanks!

 

[nutt318]

So I just found that I could just disable the user for the webclient portal but give them access to the Web Management Console and only allow them access to their extension and then reports and download recordings.

However the user can see reports but not the recordings, any ideas?

EDIT*

When I assign the user General System Administrator then they can see the download recordings, however they also see all the other admin options. Which they should not be able to see.

Is there a way to fix the permissions issue?

 

[YiannisH_3CX]

So I just found that I could just disable the user for the webclient portal but give them access to the Web Management Console and only allow them access to their extension and then reports and download recordings.

However the user can see reports but not the recordings, any ideas?

When you grant a user access to generate call reports and download recordings the user needs to generate a report for the period required and download the recordings through the report. You cannot grant them access to the recordings tab of the management console.

 

[nutt318]

Excellent that worked well, Thanks @YiannisH_3CX