Our CRM, a cloud product called NewBook, has an API that will return a clients name based on a request including their phone number.
Following this guide, I have been able to create a Call Flow that makes the API call using a Web Service REST and the session.ani. I am then able to parse this data into variables using the JSON / XML Parser. I added in a Prompt Playback to confirm the script is working, which while really cool, isn't the end result I'm after.
How can I transfer the call back to a 3CX ring group, and include this additional data, so it displays on the desk phone as First Name + Last Name rather than the CLI?
In this use case, do I still set the Call Flow up as an extension, as I would basically like to run all inbound calls through the script.
Following this guide, I have been able to create a Call Flow that makes the API call using a Web Service REST and the session.ani. I am then able to parse this data into variables using the JSON / XML Parser. I added in a Prompt Playback to confirm the script is working, which while really cool, isn't the end result I'm after.
How can I transfer the call back to a 3CX ring group, and include this additional data, so it displays on the desk phone as First Name + Last Name rather than the CLI?
In this use case, do I still set the Call Flow up as an extension, as I would basically like to run all inbound calls through the script.
