Rights in 3CX V12 - call recordings

[pjr]

Can anyone tell me if the new User Rights system in 3CX will allow us to specify that certain users (eg training team) can listen to only recorded (not live) sales calls on the system for example.

The scenario is that all calls in and out of the system are recorded (ie including senior management) and I need to allow the training team to listen to all the recorded sales calls but not the CEO's calls for example.

Is this scenario achievable in V12?

Please note this is for recordings of calls - not live calls (ie using listen or whisper etc)

Paul

 

[AndreasP_3CX]

Hi PJR

For now it is not possible to do this currently unless you access the server directly. You can put a feature request though here: http://ideas.3cx.com/ . Please let us know if you have any further inquiries and thank you for your feedback.

Best Regards