Hi all,
I'm looking at achieving something similar to the arrangement in this post: https://www.3cx.com/community/threads/setting-up-a-ring-group-for-just-saturdays.77786/
The customer has a number of sites, call queues and DIDs currently set up to receive calls 7 days a week with reduced hours at weekends. The request now is to have the calls at the weekends to ring all the phones at all the sites within their business hours.
I did have a go at the Call Flow Designer but found it really hard to understand and the changes didn't seem to apply even when using the Time Condition template as someone also suggested.
Is it not possible or easier to create a CID to go to one number that forwards to all the extensions there which is configured just for the weekend opening hours and moved to the top of the CID/DID list for this? There are 4 pages of CIDs and DIDs as it's a one of our biggest customers.
I'm looking at achieving something similar to the arrangement in this post: https://www.3cx.com/community/threads/setting-up-a-ring-group-for-just-saturdays.77786/
The customer has a number of sites, call queues and DIDs currently set up to receive calls 7 days a week with reduced hours at weekends. The request now is to have the calls at the weekends to ring all the phones at all the sites within their business hours.
I did have a go at the Call Flow Designer but found it really hard to understand and the changes didn't seem to apply even when using the Time Condition template as someone also suggested.
Is it not possible or easier to create a CID to go to one number that forwards to all the extensions there which is configured just for the weekend opening hours and moved to the top of the CID/DID list for this? There are 4 pages of CIDs and DIDs as it's a one of our biggest customers.
