Solved Ring all strategy doesn't work for Ring Groups

[Ludovic]

Hi there,

One of my customer is using 3CX for internals and externals calls, most of the phone used are DECT (we have 1x SNOM DECT M700, severals SNOM M65 and we use one SBC on site).

We want two of the DECT to ring simultaneously, so I created a ring group with two of these agents (I also selected the Ring All strategy) and put a DID on it.
Unfortunately it's not working, when I'm calling the DID I've only one of the two DECT ringing.

Do I'm forced to create a Call Queues instead and use it as a "Ring Group" ?

Cheers.

 

[JohnS_3CX]

Hi @Ludovic

1.) Can you call the two DECT extensions separately but at the same time if you dial them directly from two other phones?

2.) If you dial the RG extension internally will the 2 DECT phones ring simultaneously?

 

[Clément Rousseau]

Hi,
is "accept calls from ring group" ok in extension transfert page on available status ? Are you sure both DECT are in "available" status ?

 

[leejor]

Are the DECT handsets on the same base? if so, might there be a set limitation, with simultaneous calls?

 

[AWS2P]

They use Snom M700 DECT base , used alone M700 is ready to 10 SC, so don't think this can be a SC limitation due to DECT base

 

[Ludovic]

Thanks for the replies but It's finally working : I thought it was not ok because only one DECT appear on the Active calls when someone call the group/DID.

Cheers!