Ring Group and Away status users in the group

[Mario_LCP]

Hello,

is the following behaviour as-designed or does it tend more to a bug?

We have following 'holiday' config:
- a user group 'support' with a couple of phones in it and an escalation to the CEO when nobody answers
- the users of those phones can set their phone to a 'backup' collegue using the "away" setting when they are on holiday.

When we call that phone in away state, the call is correctly redirected to his backup but when we call the ring group, 3cx does not take the away rule for granted and redirects to the CEO.

We have solved it by putting the 'backup' user in the ring group on the 3cx server but it should be possible IMHO to configure that by the users himself.

Mario

 

[NicholasP_3CX]

Forwarding Rules are IGNORED when a call come through a Ring Group or a Call Queue.

From the 3CX Academy (Intermediate - Extension Profiles & Forwarding Rules)



The intended behaviour is to have the next extension in the group handle a call if a user is not able to answer a call.

So to answer your question, as-designed!

 

[leejor]

Could you not set the "backup" as the no answer destination, for the ring group?