Ring Group - Calls not ringing - endcall forward to PBX

[randybell]

New v20 Enterprise setup.

1 Single Ring Group with 4 extensions on it. Single Rule

Users are reporting 'no ringing' and getting complaints of calls just ending.

I am seeing a bunch of these endcall terminated by rule.

no forwarding rule exists in the ring group or the extensions for ending a call. If anything it should end up in a voicemail.

Any suggestions?

 

[fxbastler]

Hi @randybell

If you increase the activity log level in 3CX you can see why the call is dropping.
Local PBX or hosted anywhere or hosted by 3CX?
What kind of devices are used?

 

[randybell]

hosted via digital ocean

snom desk phones d717 and d785 calls go through winSBC

I switched to using a Q and not seeing this problem. I am still puzzled