Ring Group Error

[Andrew Aguilar]

Hi Guys,

Can you please help us to resolve this ring group issue.
we make a DID to a Ring Group with 3 locals the strategy is Ring All, but as of our testing, only one local will be ring not all the locals membered in the ring group.

Please see the attached image.

Thanks

 

[eddv123]

Hi Andrew,

I guess the key point is to try and differentiate between the working phone and those that are not.

Please check:

* Phone models and firmware versions do not differ.
* Location.
* Status's on the phone(s) themselves, and clients associated with them (DND, Away etc).
* Auto-switch and office hours (you could have specific office hours per extension for example).

 

[Saqqara]

Point to note - if phones are busy at the initial call coming into the ring group the phones will not ring even when the call is terminated on the phone.

Can you call the ring group internally - does it work correctly.

Under the forwarding rules of the extension, under Options is 'Accept calls from Ring Groups' ticked

In the activity log, what does it show you when you ring the group.

 

[Andrew Aguilar]

Yes, we already call the local of the ring group to see if the ring group will work and it works.

 

[Saqqara]

Check the activity log when calling via DDI numbers - it will show you the actions 3CX server is taking.

Are you sure, the DDI number is being processed by the correct DDI rule - again 3CX activity log will help.