Ring group extensions cannot be found?

[LeonVOIP]

We have been using 3cx enterprise for a few years now. I recently had to add a new user to a ring group and I can not find it anywhere. In the groups tab within users i can make groups but they do not have an extension and cannot be forwarded to.

The old ring group extensions are still working fine, but I can not see them anywhere in the admin interface except in the pulldown menu for which extension a DID rings to. I can not modify delete or see them. I've done this many times in the past and it seems the interface no longer has a way to edit them.

Any ideas?

To summarize ring group (ext 83) still works, but I can not find it anywhere in the admin interface apart from selecting them as a forward to extension.

 

[ChrisC_3CX]

From the sounds of it I think you probably are not logged in with the main administrator account. To confirm, check the upper-right corner. It will have a capital A if you're logged in as the admin or the extension's initials if with the extension:

Admin:


Extension: