Good Morning Colleagues
I hope you are safe and doing good. I have ring group where i configure this ring group to go to external number if 3CX extension(s) in ring group not answer or not available.
When 3CX start to dial the external number , 3CX automatically puts the caller on hold for almost 15 seconds either the external number answered or not . In those 15 seconds , what the caller heard is the configured Music on Hold . The called external number can pickup the call and try to talk to the caller but the caller didn't hear anything till the 15 seconds finished . After that , 3CX automatically connect the two parties.
How can i disable this ? What i need is that 3CX don't put the caller on hold at all so the caller can hear the call status (either the called number is busy or hear the progress ring or hear the called person from the beginning)
How can i achieve the above ?
Best Regards
I hope you are safe and doing good. I have ring group where i configure this ring group to go to external number if 3CX extension(s) in ring group not answer or not available.
When 3CX start to dial the external number , 3CX automatically puts the caller on hold for almost 15 seconds either the external number answered or not . In those 15 seconds , what the caller heard is the configured Music on Hold . The called external number can pickup the call and try to talk to the caller but the caller didn't hear anything till the 15 seconds finished . After that , 3CX automatically connect the two parties.
How can i disable this ? What i need is that 3CX don't put the caller on hold at all so the caller can hear the call status (either the called number is busy or hear the progress ring or hear the called person from the beginning)
How can i achieve the above ?
Best Regards
