Ring Group Issue

[ericbumbarger]

Have been having an odd issue with a ring group on a new install recently. My customer is reporting that missed called notifications are only showing up on 1 desk phone. They do show up on the mobile app but the 2 other desk phones they have do not display a missed call notification. I am running the latest version of 3CX with 3 Fanvil X6Us all running the latest supported firmware and latest template. I did also check newer firmware available directly from Fanvil that is not available in 3CX yet but I did not see any specific mentions of a similar issue being fixed.

 

[JohnS_3CX]

Hi,

In the ring group strategy do you have prioritized hunt?

 

[ericbumbarger]

Hi,

In the ring group strategy do you have prioritized hunt?

I was able to get this fixed. The customer was not explaining the issue correctly. It turned out that the actual issue was that if a call was ringing and they were already on the phone the ringing call would not come in when the current call ended. After they explained this I was able to figure out that since ring groups do not support this behavior they needed to be on a call queue. They also needed missed call notifications so I updated their call flow to go through a queue then forward to a ring group for 1 second to generate the missed call notification before finally hitting voicemail.