Ring Group Issue

[pcmis]

We have a ring all ring group with about 20 extensions. If there are, lets say, 3 people in the office, and they are all on calls...and then a forth call comes in, it will ring on the extensions of the users who are not on calls. BUT - when one of the 3 people in the office hang up their call...they have no way of answering the 4th call without physically moving to another desk where it is ringing. How can the person who just hung up the phone pick up the currently ringing call?

(We are using Yealink T46S phones)

The only thing I can think of is setting up the phones with multiple extensions part of the ring group.
Which then brings up the next issue...how do I auto provision a phone with multiple extensions?

 

[VoIPTools]

Take a look at *20* dial code to pick up a ringing extension, or use the web client.

 

[YiannisH_3CX]

Hello @pcmis

A ring group will only poll available extensions at the beginning of the call. If an extension is busy at that time it will not be polled even if it becomes available later on.
You can use the pickup code to answer the call however.

Multiple extensions cannot be provisioned automatically through 3CX and are not supported from 3CX. You can only provision 1 account per device.

 

[Saqqara]

Have a look at queues, even in std license you get basic call centre functions.

https://www.3cx.com/docs/manual/call-center-queues/

 

[AWS2P]

As Voiptoys said above, just set a BLF on phones with interception code * 20 * and then you just have to press BLF key to answer the new call

 

[VoIPTools]

Queues are no longer available in the Standard edition.

 

[pcmis]

thanks I am going to give the BLF option a try since it can be auto-provisioned into the phones. I'll setup 2 or 3 generic extensions to be part of the ring group and assign them to buttons. I'll let you know how it works out. Thanks!

 

[pcmis]

worked...thanks!

 

[AWS2P]

Of course it works

 

[Clément Rousseau]

or if you don't use BLF, there is another trick, make a ring group with short duration before destination if no answer and put another ring group as destination if no answer (which can redirect to first group after short time). This way the call will switch between the 2 groups and will ring on all the phone shortly.

another way of doing this trick is to switch between a ring group and a 1sec IVR. This way is maybe better as if no agents are conntected or all busy, the first method will do a loop without a break then probably will make 3cx fails. A loop with one ring group and one IVR of 1sec will do it more properly.

anyways queue are still the best if the client is ready to pay to have better service.