Solved Ring Group Membership Showing Incorrectly

[bllawrence]

I deleted a ring group, then created a queue using the same extension number and a similar name. When I go into the Web Client and look at groups, then click on the name of the queue I created, the members of the old ring group are still showing. Only 5 of those former staff should be in this new queue. Any ideas on how to get this to refresh and show correctly?

 

[Alphabetic]

You'll see EXT Groups in Webclient and Queue's under switchboard. I dont believe you can see ring groups in the webclient.

 

[bllawrence]

Thanks for your reply, but I have checked and Ring Groups definitely show up in the Web Client.

 

[Alphabetic]

Under what sub heading in webclient do you see your ring group?

 

[bllawrence]

"People" and then "All Groups".

 

[Alphabetic]

Those are not ring groups, they're EXT groups.

 

[JohnS_3CX]

Hi @bllawrence

The People section shows Extension Groups are a collection of extensions with similar rights, and viewability. These don't have a number.

The Ring Groups are system extensions that have a number (ie. 800) and when someone calls them it will ring any extensions under it. This is similar to a queue but simpler in functionality.

If this is not what you meant, please show us a screenshot.

 

[bllawrence]

Ok. I'm with you now. You were exactly right. I forgot all about the extension groups. I normally just think of them as "Groups". Thank you for your assistance.