Ring Group not forwarding to voicemail after ring time

[Sam71]

Hi all,

Have an issue where after the allocated ring time is uded it just keeps ringing the ext in the ring group and doesn't forward to voicemail!

If I put the inbound route to the voicemail and it works....

Got me stumped!

V11 sp2 on windows 2012

 

[Sam71]

Tomorrow I will plug a cordless phone straight into the line and see what happens! It is with Telstra, Australia's main provider!

 

[leejor]

I assume that you are paying (the extra fee) for caller ID? Also be sure that in the PSTN Tab you have set PSTN CID For VoIP CID to Yes

 

[Sam71]

Yeah it is set to yes! I am not sure if they are paying extra for CID, I tried finding out this arvo but had no luck! Will find out tomorrow... I assumed they had been but not so sure now!