Ring group not working

[RDWild]

I have a ring group set up, with 5 extensions as members. It is set to ring all first, and then go to one of the user's voicemail. If all the phones are set to Available, they all ring, if no one answers it goes to voicemail, just as it should. If they are all set to away (we have the Away status set to forward to mobile, and accept push notifications), no one's phone rings, we either get a busy signal, or it goes straight to the voicemail we have set. Is there a way to accomplish what we want here, have the ring group ring mobile phones when set to away?

 

[Charles_3CX]

HI RDWild

With ring groups, the user's statuses are ignored unless you specifically choose the option to accept calls from Ring Groups from under the user's settings >forwarding rules, choose the relevant status from the drop-down menu, and checking the option.

 

[RDWild]

We do have that option checked, and it does not seem to have made a difference.

 

[RDWild]

If we set it to Prioritized hunt, it works as it should. Only when set to Ring All do we have issues.

 

[TheodorosG_3CX]

The call will follow the destination if no answer of the Ring Group. To achieve this use the Call Queues instead.

 

[RDWild]

So if they are all set to away, even though push is on, it seems them all as no answer? Is that how it works?

 

[TheodorosG_3CX]

Yes, this is how a Ring Group works. You can set the Destination If no Answer to a dummy extension and route calls from there as well.