group

  1. Manually set a whole ring group to "On a break"

    Our customer has got calls coming into a ring group with 3 members. They want to have the ability to randomly set the whole ring group to an away status, such as "On a break", whenever they want to. For example the manager may walk in at any time and call a meeting, and they want to be able to...

  2. Ring group not working

    I have a ring group set up, with 5 extensions as members. It is set to ring all first, and then go to one of the user's voicemail. If all the phones are set to Available, they all ring, if no one answers it goes to voicemail, just as it should. If they are all set to away (we have the Away...

  3. Future request | Phonebook per Group

    Is there any way to create a phone book by Group? So that each group has its own phonebook. Hopefully this will come with and future update in 3cx

  4. Group Routing Holiday Message

    There doesn't seem to be a way to play a holiday message for a call routed group. Is there a workaround so that a Group Holidays can play a message or is there a possible update that will address this issue?

  5. Group SMS Conversations

    Please add the ability to send an SMS to multiple recipients. You have a 'Compose Group Chat' option but not a 'Compose Group SMS' option.

  6. Solved Agent with different skill levels on different days

    Hi All Note sure if this is the right place to post this. Firstly I'm really liking V18 - if you haven't already upgraded I think it's worthwhile. We use Skill Based Routing Round Robin. We have an Agent who is in two Queues: one for German Sales Team (where she is Skill Group1); and...

  7. Improve Company phonebook in 3CX

    Hi There, We've had a number of queries from customers regarding the 3CX Phonebook and it's functionality recently. For most customers there are 2 main requirements for using the 3CX Contacts in a way that is not supported as standard currently, usually to restrict access in 1 of 2 ways...
    • Corbin.Dijkstra
    • Thread
    • contacts contacts phonebook contacts sync group group permissions group rules
    • Replies: 0
    • Forum: Server
  8. accentlogic

    Option to use Group Membership for Call Queue Agents

    ...we have customers that want to manage Chinese/Khmer/English customers. The customer would like to be able to show on the phone the language and menu choices that led a customer to a particular queue. For example if someone selects Chinese | new accounts, they would be directed to the Chinese...

  9. C# set RingGroup CFD endpoint as "no answer type"

    Hello, I create a new RingGroup in C# like: RingGroup rg = PhoneSystem.Root.GetTenants()[0].CreateRingGroup(Program.NUMBER1); rg.Name = "Call001"; rg.RingTime = 1; rg.RingStrategy = StrategyType.Hunt; rg.Save(); that works. But now I want add a "no answer type" to an Call Flow App. But I don´t...

  10. Solved v16 - Editing of Extension is not Allowed

    I'm a bit stuck on this one so figured I'd reach out to the community. Ever since an upgrade from v15.5 to v16, one of our customers has been unable to see a particular extension in the management portal. The extension still appears in the "Phones" tab, however, when double-clicking to edit the...
    • NZ_Jayson
    • Thread
    • edit editing error group invisible management permissions portal v16
    • Replies: 2
    • Forum: Phone System / PBX

  11. Ring All Issue

    Hi, I currently have a client who has a basic setup of 3cx, call comes in to a "ring all" group. The issue they are experincing is, when the first call comes in, all phones ring. The call then gets picked up, if another call comes in while that first call is still active there is about a 20...

  12. Managers - download their departments call recordings

    I am looking for information / instructions on how to set up the following... All each manager of their department to download and listen to just the people that they supervise over. I dont want to give managers the admin/administrator account to 3cx and just limit their access to that...
  13. MRouton

    Contacts view-able only to certain Extension Groups

    Regarding the Contacts feature, when adding a contact it is view-able to Everyone in the entire company. Would be a nice feature to have a contact view-able only to specified extension groups. For instance by department, Customer Service might have 20 contacts they want to add and Shipping...
    • MRouton
    • Thread
    • contact extension group
    • Replies: 0
    • Forum: Server

  14. Disable fine detail of a call for a user

    Can there possibly be another option under user rights to disable the fine detail of a call for a basic user and just show that they are 'on a call' on the switchboard? Seems a little intrusive that to enable a user to pick up a call within their group it also enables them to see the call...
    • Woodster
    • Thread
    • call detail group pickup setting switchboard user user group
    • Replies: 0
    • Forum: Server

  15. Group Pickup not working?

    I currently have a problem with extension group pickup. I have taken everyone out of the default group and created 2 groups, for example. The theory being that group 1 can pick up all calls in group 1 using *20* or the pickup BLF they all have on their Yealink T41S handsets only in group 1...
    • Woodster
    • Thread
    • extention extention rules group group pick up group pickup group rules grouppickup pickup
    • Replies: 3
    • Forum: Phone System / PBX

  16. Group Voicemail (implement to the webclient)

    Please implement a usable Group Voicemail. Here there was the Idea who you checked as implemented: https://www.3cx.com/community/threads/group-voicemail-queued-for-development.43939/ But i dont`t want send a e-mail to to many adresses. When i would implement this as e-mail, i create a dummy...

  17. Ring Group missed calls

    So we have a ring group that is set to ring all for all the employee's at the front desk. When phone 2 answers a call phones 1,2, and 4 all have missed call messages. We are currently using v.14 but will be upgrading to v.15 soon. Any help on solving this problem would be greatly appreciated.
    • Kevin Burns
    • Thread
    • calls group missed ring ring group
    • Replies: 1
    • Forum: Phone System / PBX
  18. DanielM

    Solved Incoming caller name/ no. not displayed

    Hi guys, I have managed to configure the 3CX PBX with an Skype SIP and 2 lines and everything was working perfect, however after I populated the Contacts, for all the incoming calls, I'm presented with an unusual Caller ID/ Name - :In_call:Group_1 . Basically this is the name off the Inbound...
  19. MRouton

    Feature Request

    Need the ability to hide extensions for Ring Groups, Paging Groups, Call Queues and Digital Receptionist/IVR from the company address book just like a normal extension can be hidden. All of these group extensions are typically not for use by users. Internal users will try to dial the Digital...
    • MRouton
    • Thread
    • extension group hide ivr queue
    • Replies: 6
    • Forum: Server
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom