Ring Group Q: Phone rings to an extension first, THEN a 'Ring All' ring group

[eddybreton]

Hi 3CX users and admins. I'm a longtime user and am stumped on implementing this workflow.

I'd like the main line to ring on the receptionist's phone first, and then ring all on a ring group after.

Any ideas on how I can configure this? Thank you all, happy 5+ year 3cx user here.

 

[Saqqara]

Use nested groups,

create ring group 1 - reception as member
create ring group 2 - add extensions as required

in ring group 1, if no answer call ring group 2

send the incoming call to the ring group 1

 

[eddybreton]

Hey - thank you! Will try this and report back!