Ring Group - Rotation of Users

[Glenn Mula]

Hi,

Is there a way where you can have a ring group or an extension which could have a rotation feature, forwarding automatically each call to a different user according to the week?

For example during Week 1, a client calls and the call is forwarded to User 1, Week 2 comes and another calls is forwarded to User 2.

Is there a way to implement the above scenario?

 

[Saqqara]

This function is not standard within 3CX

The only way I can think of doing this is to use CFD (which required Pro or Ent license) - you may need more than one ring group depending on how many weeks you want to rotate

https://www.3cx.com/docs/manual/call-flow-designer-manual/

 

[ChrisC_3CX]

As @Saqqara mentioned, the CFD is your best bet for such a config. I'd recommend also checking the corresponding forum section and even consider posting should you require additional information or assistance.

 

[VoIPTools]

As others have suggested, the most straightforward approach would be to use a CFD application to route calls to a different ring group each week, and only have one person in each group.

Another option would be to simply add and remove people from the ring group on a weekly basis. Admittedly, that is an administrative hassle, but it could be automated with a custom service that performs what was previously a manual process.

Either approach would require custom code.

 

[Glenn Mula]

But I believe I could not use CFD due to the reason that 3CX is hosted.

Is there another option other than using CFD or doing it manually once per week?

 

[ChrisC_3CX]

If it's hosted with 3CX then I'm afraid you will not be able to use the CFD.

The only way you could maybe achieve similar behavior is use a Call Queue instead of a Ring Group. You could have all extensions in one call queue but only one of them logged into it during each week. This of course means that they would have to log themselves in at the start of the week that's their turn and then log themselves out at the end of that week.