Ring Group & SDA

[Alek5]

Hi,
I have a hosted setup with 3 SDA and 1 trunk.
Each SDA is tied to a ring group.
Two of the ring group are off during the day, they redirect to the main ring group.

My client wants the called SDA to be displayed with the caller number instead of the ring group name.
Is it possible on V20 and how ? Thanks

 

[TheodorosG_3CX]

In V20 under System<<Phonebook<<Options, have you set the Add Ring Group information?

 

[Alek5]

Yes I did :

 

[TheodorosG_3CX]

Just to clarify, the call is forwarded from the Ring Group?

 

[Alek5]

Yep, The setup got 3 ring group. Suppose it's rg 1, rg 2 and rg 3.
1 and 2 are set to not answer during the day and forward to rg 3.
When a call to rg 1 or 2 is forwarded, the rg 3 only sees the caller number + plus the rg 3 name.
The client would like to see where the call came from, rg 1 or rg 2, so he can know which business the caller wanted to join.
Is it doable ?

 

[TheodorosG_3CX]

I'm afraid this is not possible.