Ring Group Set to End Call, Goes to VM for 1 Ext

[mfduser]

I have a customer with 3CX Pro / hosted with a Ring Group that has 12 members (set to RingAll, 20 seconds). The "Destination if No Answer" is set to "End Call".

However, when I call the Ring Group and there's no answer it always gets picked up by 1 extension's VM.

What am I missing?

 

[TheodorosG_3CX]

Does this extension reject the call?
If you move this extension from the RG, what is the behavior?

 

[mfduser]

Does this extension reject the call?
If you move this extension from the RG, what is the behavior?

No - no one is at that extension phone.

I tried removing the extension from the RG, and very strangely, the call still ends up going to the VM of the problem extension (Ext 567) - even though it's not in the RG.

In order to test, I recreated the entire RG with a new extension number, and added 2 "test" extensions (not including 567). It works properly and ends the call after 20 seconds of ringing. So then I added all of the RG members to this new group (including 567)...and now the new RG transfers to 567 VM at the end of the ringing once again.

I'm lost...

 

[TheodorosG_3CX]

As i understand this is limited to this extension. Are you using ip phones? If so, have you tried to factory reset?