Ring Group Voicemail - PWA

[CIS Voip Connect]

Hi everyone,

We have a client being migrated away from a phone system that delivered ring group voicemails to each member's app. This does not seem possible in 3CX unless I am overlooking a non-obvious way to achieve it. Has anyone had any success with something similar? The users get the email attachment, but it's a focus split and a bit of a thorn in the side of an otherwise massive improvement for them.

Also, why is the voicemail icon on the app hidden in the ... section, voicemails are still very much a key part of phone systems, I would honestly swap its position out with Panel, which the majority of users won't touch

Any help would be much appreciated

 

[Guillaume Bourgeois]

Hi everyone,

We have a client being migrated away from a phone system that delivered ring group voicemails to each member's app. […]

Any help would be much appreciated

It’s not possible, at least for now. Who knows, it might happen someday...
In the meantime, reach the GOLD level or higher, and you'll be able to post your idea in the suggestions section, or find a partner who is GOLD or higher and ask them to post the idea for you.

Make sure to do a search first, as the idea may have already been posted and is waiting for votes.

[…] Also, why is the voicemail icon on the app hidden in the ... section, voicemails are still very much a key part of phone systems, […]

Similarly, remember to search through the posts to see if the idea has already been suggested.

 

[biggreyphone]

I had the same issue/need when I migrated to 3CX. I used my email server to create a group alias/distribution list so that VM would be forwarded to everyone that was in the ring group

 

[SteveITS]

delivered ring group voicemails to each member

In some cases we set up a shared mailbox and in it members can see if the voicemail alert email has been marked read, meaning someone handled it.

 

[VoIPTools]

You may want to take a look at our 3CX Voicemail Manager tool. While there are workarounds for some of the limitations of group voicemail in 3CX, we take group voicemail to the next level. For example, with our solution we turn on the MWI for each member of the group and if anyone in the group listens to the voicemail, everyone in the group has the MWI turned off -- no more having multiple people chasing the same voicemail. And we support multiple custom greetings too. In the next version we will be adding support for OpenAI too which opens the door to a lot of exciting new capabilities.