Ring Group

[maxmm11]

Ring Groups waiting time no music by using ivr how to add the hold music that the customer should hear

Thanks
Ahmed

 

[AWS2P]

Hi Ahmed,

sorry, your sentence is incomprehensible , can you try to explain better what you want to do ?

Is it a RG an IVR or a Q you use ?

 

[maxmm11]

now i have IVR (Digital IVR) and i have ring groups and i made when the customer press 1 should gose to this ring group the problem in the waiting time no sound at all

i need to add sound wav file so when the customer waiting listen to some music or something

 

[AWS2P]

Have you set something in Settings, MOH like here

 

[maxmm11]

Yes i add many .wav files but nothing happen when i press one no sound till some one answering

 

[Evolute IT]

Yes i add many .wav files but nothing happen when i press one no sound till some one answering

Did you format the files correctly?

PCM, 16-bit, 8kHz, Mono channel

 

[maxmm11]

Yes as they will never be uploaded as well as i converted them by audacity

 

[AWS2P]

when in MOH settings , on right end you have a play button, click on it and choose an extension near you, you can use to hear the wav file.
Click on ok , phone you choose rings , pick up the call, can you hear the MOH , if no surely file format is not good as Frederick explained

 

[maxmm11]

It works fine ? any help ?

 

[Alphabetic]

Ring groups dont have MOH. that'll be queues you want.

 

[AWS2P]

in RG you should almost hear ring back tone , you have only silence until someone pick up the call?

 

[maxmm11]

Yes i see it works thanks @kieferschild

@aws2p after switching to queues it works

in RG you should almost hear ring back tone , you have only silence until someone pick up the call?

Yes this what happend before switching to Queues

 

[AWS2P]

so this is normal behavior

 

[leejor]

The behaviour for a call from an IVR to RG used to be "Please wait while I transfer your call", then MOH until answered by a member of the RG. I'm surprised that there is not ring-back tone, or at least MOH. Extended silence causes many people to hang up thinking the call was lost.

 

[AWS2P]

"Please wait while I transfer your call"

yes, this so stupid message has been removed but not the time it was played, so now there's silence during same time, not very smart . But before ,you also can hear MOH starting for 1s due to IVR to give you very smooth audio transitions.
You are right Leejor silence let you think you are connected to interstellar way