Solved Ring groups in search v20

[georgewillow]

Is there a way we can let users search for ring groups? In a lot of cases it would be easier for them to transfer a call to a ring group instead of an individual. For now I just gave them a list of the ring group numbers but it would be nice if they could look it up in the 3CX interface. Maybe I am missing something though. Thanks.

 

[NikolasA_3CX]

Hi @georgewillow

The agents can search and transfer calls to a ring group as long as they have the name of the ring group or the extension number but they cannot specifically search only for ring groups when searching using the dialer.

One suggestion is when naming a ring group, keep the "Ring Group" as part of the name for example "Ring Group - Technical Support" so that the agents can type ring group in the dialer and see the ring groups to transfer calls to them.

 

[georgewillow]

I like the suggestion about naming so I renamed them, but we are still unable to search for them here. What am I missing?

 

[NikolasA_3CX]

The ring group, queue extensions, etc, cannot be searched from the team section because they are system extensions and not user extensions.

You can only search for them while using the dialler.

 

[georgewillow]

ah ok thanks

 

[NikolasA_3CX]

You are welcome