Ring Groups to copy Queues

[VoipGs]

Hi,

Since the last update the queue functions is gone. I only have 1 agent answering the calls and I was wondering if the usage of ring groups allows to keep the call on hold until an agent is available? In my case I want to keep that call on hold until the agent hangs and is able to answer the next one.

Thanks!

 

[AWS2P]

how many SC can you use for now on your 3CX?

 

[VoipGs]

The licence allows 8 SC.

 

[AWS2P]

Sorry wanted to know about your trunk channels

 

[VoipGs]

So, I have 2 trunks with 2 sim calls each enabled.

 

[AWS2P]

OK, so you have only one agent to receive 4 calls maxi, am i right?

if so, the best way for you is to update to a pro license to keep Q working as previously, it's not possible to do the same with ring groups in your use.

 

[Saqqara]

Ring Groups do not work the same as Queues, if the one user in the ring group is busy, it will flow the 'Destination if no answer' option

 

[AWS2P]

If you update your 8SC to Pro there's no settings change to do on your 3CX, just update the license on the MC dashboard.