Ring my mobile simultaneously

[Ronin]

Hello,

In the last days we are experiencing problems with users that have the "Ring my mobile simultaneously" enabled.
Although the feature is enabled, the mobile phone suddenly stops ringing on the next calls.
In order to restore the functionality, we have to disable/enable the "Ring my mobile simultaneously" feature.
Changing the status of the extension also does the trick.
is there a fix on this? / Is it a known bug?

 

[Ronin]

Hello @TheodorosG_3CX ,

Thank you for the quick reply!
I just checked it again and it's working correctly.
I must have done something wrong before.

 

[TheodorosG_3CX]

Glad to know that is working as expected. Thank you for the feedback.

 

[Ronin]

Hello,

The issue has appeared again today but this time the "Set status temporarily" was not used before.
The call does not reach the mobile phone with the settings as shown in the picture.
After changing the status from the 3cx iOS app to Away and then back to Available, then it works correctly.
I have also generated support info from the management console in case this would be helpful.

 

[Ronin]

Hello @TheodorosG_3CX ,
Is the above issue known to 3cx?

 

[TheodorosG_3CX]

What is the version of the PBX in question?

 

[Ronin]

Version number: 18.0 (Build 441)

 

[TheodorosG_3CX]

I have also tried all previous scenarios on my side and i'm unable to reproduce this issue.
Can you please restart the PBX services first and check if the issue is still there?

 

[Ayia Napa George]

Had this issue for the last 7 days. All calls rang at webclient, but not on my mobile.
Settings: "Call mobile simultaniously" + "multiple calls" activated, "Push" deactivated.

Tried switching from "ring my mobile" to "Push" and back did not help. (Test while "Push" active worked.)
Solution: Switch availability profile to DND and back to available solved it this time.

Problem: Reliability

1. Mostly switching profile is the reason for calls not being forwarded to mobile any more. So I hardly use it.
2. Non working forwarding also sometimes occurs without switching availability profile.
3. Temporary automatic status switching also breaks the functionality as described at 1.
   Currently, I cannot re-enable "call my mobile" / make it work again with the above mentioned switching.
   --> So no chance that callers to my 3cx extension can currently reach me, while I'm not sitting in front of my PC......

 

[Ronin]

Hello @TheodorosG_3CX ,

3cx services are restarted but the issue still persists.
We are using a Patton gateway (SN4960/4E120V).
The Patton configuration has already been checked and the error is not coming from there.