Ring my mobile simultaneously

[Ronin]

Hello,

In the last days we are experiencing problems with users that have the "Ring my mobile simultaneously" enabled.
Although the feature is enabled, the mobile phone suddenly stops ringing on the next calls.
In order to restore the functionality, we have to disable/enable the "Ring my mobile simultaneously" feature.
Changing the status of the extension also does the trick.
is there a fix on this? / Is it a known bug?

 

[Francois_Kolibri]

Hello,

Would it be possible that the extension is on the “automatic status scheduler” ?
Maybe that extensions has a different schedule configured, and it automatically switches the status to “Do Not Disturb” when not in the conditions listed.

In the webclient, take a look at the problematic extensions like so:

 

[Ronin]

Hello @Francois_Kolibri,

I can confirm that the user is indeed using the "Automatic status scheduler".
When the automatic status scheduler ends, the extension goes back to "Available".
Then, he can not receive any calls in his mobile.
His extension is ringing normally.
Changing status from Available --> DND --> Available fixes the issue and his mobile phone is ringing again on incoming calls.
Also, disabling "Ring mobile simultaneously" in the management console and enabling it again, fixes the issue.

 

[TheodorosG_3CX]

Does this happens for all extensions? Also while making those changes, is your browser in incognito mode?

 

[Ronin]

Hello @TheodorosG_3CX,

I have just tested it with my extension. I can reproduce the issue.
I use Microsoft Edge (not in incognito mode).

 

[TheodorosG_3CX]

I was not able to reproduce this issue on my side. Please try to make those changes using Chrome in incognito mode.

 

[Ronin]

Hello,

Sorry, I thought that the "Set status temporarily" was the same as "Automatic status scheduler".
I have just done the following tests:
1) "Set status temporarily" (Chrome in incognito mode) --->Change status for 15 minutes ---> The issue is repeatable every time.
2) "Automatic status scheduler" --> It works correctly.

 

[TheodorosG_3CX]

Are you waiting for the extension to change automatically to Available?
Also are you setting the temporary status to Away or DND?

 

[Ronin]

I set the temp status to DND.
I wait for the extension to become available.
As I have mentioned before, I can receive calls to my extension, but my mobile is not ringing.

 

[Ronin]

I can also create a test extension and send you a welcome e-mail if you want to confirm it in our installation.

 

[TheodorosG_3CX]

@Ronin Thank you for the report. We have identified this issue and working towards for a solution.
Again thank you for your time and the report.

 

[Ayia Napa George]

Problem still persists in Jan 2023 with latest 3CX Version.
When will you fix it?

 

[TheodorosG_3CX]

As i have also tested on our side, i cannot reproduce the issue in the latest BETA version18.0.6.889
What is your installed version?

 

[Ronin]

Hello @TheodorosG_3CX ,

Can you also test it in 18.0 418 version?
There is no information in the latest Beta changelog about this issue being fixed.

 

[TheodorosG_3CX]

This was an issue in V18SP5(18.0.5.418) which has been fixed and applied in the new BETA (18.0.6.889). Although it is not mentioned in the change log i can confirm that is fixed and is working properly.

 

[Ronin]

Thank you for the confirmation!
Please consider adding it in the final changelog since it will be valuable information for a lot of people.

 

[Ayia Napa George]

This was an issue in V18SP5(18.0.5.418) which has been fixed and applied in the new BETA (18.0.6.889). Although it is not mentioned in the change log i can confirm that is fixed and is working properly.

Problem reported with 18.0 (Build 418). Is Beta 889 stable for production use / when will the fix be released in official version ?

 

[TheodorosG_3CX]

Currently all new installations deployed from 3CX Portal are now in Update 6 BETA version as it is also mentioned below:
• https://www.3cx.com/blog/releases/v18-update-6-beta/
We cannot provide any ETA for the stable release. As we are probable aware in general ALPHA and BETA are not meant for production systems. It is suggested that you first test the BETA with the current configuration before you decide to proceed in BETA.

 

[Ronin]

Hello @TheodorosG_3CX ,

We have updated to the latest 3cx version (18.0 Build 908) but we still have the same issue.

 

[TheodorosG_3CX]

Can you please clarify what steps exactly are you following to reproduce the issue?
Keep in mind that i have also tested on my side and cannot replicate it.