ring queue and one other line?

[phone Michael]

Any way to ring a queue and one other line? I can't add a queue to a ring group. I think prioritized 3 is the closest thing, but we don't really want more than the main line and one other person in the queue to ring.

 

[VoIPTools]

It is unclear to me what the challenge is. You can only add users to a queue. What is the issue you are trying to address?

If you just want to add more people to the queue, you can let the call timeout on the first queue and have it roll over to a 2nd queue that has all the same people plus more users to get more phones ringing.

 

[phone Michael]

My bad. We want the queue to pick people by prioritized hunt. But we want the main office phone to also ring no matter what. We don't want it at the top of the priority, because people aren't always at that phone and we don't want people to stay on hold longer waiting for that phone to time out. So I was wondering if I could make it ring at a non queue phone and the queue at the same time?

 

[VoIPTools]

I do not believe this is possible.

 

[leejor]

I would normally suggest using SIP forking, two extensions with the same number, one forwarded to a queue. that is about the only way to get two extensions to ring, at the same time, other than in a ring group. However, the queue destination, I believe, would be seen as answered, as soon as the caller went to a message, then into the queue. So in either senario, the second set, would stop ringing at that point.