Ring time of automatically unparked forgotten calls

[smaloney]

Setup:
Admin > System > Call Parking > Automatically unpark forgotten calls is checked, if a call is parked for more than 120 seconds, Transfer to the user who parked the call

Our receptionist indicates prior to the upgrade to V20 from V18, such "forgotten calls" would ring twice and then "repark", but now such calls ring ~ ten times before they "repark". This is apparently causing the front end staff problems. Any ideas on whether this can be adjusted?

Thanks!

 

[TheodorosG_3CX]

This cannot be adjusted however the behavior is the same on both V18 and V20.