Ring Time with Skills-Based Routing Queue

[dlarson]

It seems that the Ring Time value with the skills-based routing in a queue does not work. The ring time setting is supposed to be used to determine when to skip an agent after ringing for the configured amount of time and this works with other polling strategies. Ideally, this parameter would work like it does in other polling strategies and consider an agent as unavailable after not picking up the call.

 

[Evolute IT]

Are you on Update 4? If so, spin up another free instance with a new license and FQDN, restore a backup on it (backup made without Key and FQDN).

Then update that new instance to the U5 Alpha. Please see if the same issue arises on the U5.

 

[dlarson]

Yes, update 4. We will be getting a new server shortly and I'll try update 5 alpha then. Thanks.

 

[Evolute IT]

Yes, update 4. We will be getting a new server shortly and I'll try update 5 alpha then. Thanks.

I saw a lot of bug fixes regarding skill strategies in the changelog so yeah, I'd try that. If it fixes the issue, then just wait for the final release and update the main PBX.