Solved Ringback tone is incorrect

[Dave Baughn]

Just installed a NEW 3CX 15.5 system for a customer.

When an outside caller dials in, they hear a non-US ringback tone. (sounds like a flat tone, not a ring)
Same thing with INTERNAL extension-to-extension.

All of my settings (as far as I could find) are set to U.S.

Any suggestions would be appreciated.

 

[Dave Baughn]

RESOLVED - Turns out the Patton SN4171 gateway was the issue. It was missing the US tone set:

profile call-progress-tone US_Dialtone
play 1 1000 350 -13 440 -13
profile call-progress-tone US_Alertingtone
play 1 1000 440 -19 480 -19
pause 2 3000
profile call-progress-tone US_Busytone
play 1 500 480 -24 620 -24
pause 2 500
profile call-progress-tone US_Releasetone
play 1 250 480 -24 620 -24
pause 2 250
profile tone-set default
profile tone-set US
map call-progress-tone dial-tone US_Dialtone
map call-progress-tone ringback-tone US_Alertingtone
map call-progress-tone busy-tone US_Busytone
map call-progress-tone release-tone US_Releasetone
map call-progress-tone congestion-tone US_Busytone