Ringing and Talking when forward to outside number in queue

[nicojmb]

Hi,

I thought that when forward the call to an external number in a queue, we couldn't see the Ringing and Talking time, but seeing this report, I understand that the last line in every call indicates this, is it so?

 

[VasilisV_3CX]

Hi @nicojmb,

Yes, the Totals column adds up the Ringing and Talking for the call.

 

[nicojmb]

Hi @nicojmb,

Yes, the Totals column adds up the Ringing and Talking for the call.

even if it is a transfer to an external number? Does the time indicate how long you have spoken with the external?

if so, that's great!

 

[VasilisV_3CX]

Yes, I've just tested this - calling internally to a Queue then transferring out to an external number, because the agent in the queue is still involved in the call, it does log it in the report.