Hi There,
I'm having an odd situation here, when an external call comes in to our 3cx system the phones ring once then go straight to voicemail, and I can't see from the settings why this would be happening. Internal calls are fine also.
Below is a sample of the logs,
14:43:54.064 [CM503008]: Call(5): Call is terminated
14:43:53.908 [CM505001]: Ext.400: Device info: Device Identified: [Man: Counterpath;Mod: eyeBeam;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [eyeBeam release 1102u stamp 52345] Transport: [sip:192.168.100.5:5060]
14:43:53.908 [CM503002]: Call(5): Alerting sip:[email protected]:26448;rinstance=fa96b944f7c1e49c
14:43:53.411 [CM503024]: Call(5): Calling RingAll800:200300Ext.300400Ext.400500700Ext.700100Ext.100@[Dev:sip:[email protected]:26448;rinstance=fa96b944f7c1e49c]
14:43:53.302 [CM503004]: Call(5): Route 1: RingAll800:200300Ext.300400Ext.400500700Ext.700100Ext.100@[Dev:sip:[email protected]:26448;rinstance=fa96b944f7c1e49c]
14:43:53.287 [CM503010]: Making route(s) to <sip:[email protected]:5060>
14:43:53.287 [CM505003]: Provider:[SipGate Rimcon] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.100.5:5060]
14:43:53.271 [CM503001]: Call(5): Incoming call from 01970623996@(Ln.10001@SipGate Rimcon) to <sip:[email protected]:5060>
14:43:53.054 [CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:800
We've even tried to restore some old backups of the settings but the problem is still present, is there somewhere obvious in the settings I should be looking? The other odd thing on the ports/trunk status is says dailing on both lines, however when I click Disconnect call, I get this error, An exception occurred ExtStatus Error:
Thanks for any help,
James.
I'm having an odd situation here, when an external call comes in to our 3cx system the phones ring once then go straight to voicemail, and I can't see from the settings why this would be happening. Internal calls are fine also.
Below is a sample of the logs,
14:43:54.064 [CM503008]: Call(5): Call is terminated
14:43:53.908 [CM505001]: Ext.400: Device info: Device Identified: [Man: Counterpath;Mod: eyeBeam;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [eyeBeam release 1102u stamp 52345] Transport: [sip:192.168.100.5:5060]
14:43:53.908 [CM503002]: Call(5): Alerting sip:[email protected]:26448;rinstance=fa96b944f7c1e49c
14:43:53.411 [CM503024]: Call(5): Calling RingAll800:200300Ext.300400Ext.400500700Ext.700100Ext.100@[Dev:sip:[email protected]:26448;rinstance=fa96b944f7c1e49c]
14:43:53.302 [CM503004]: Call(5): Route 1: RingAll800:200300Ext.300400Ext.400500700Ext.700100Ext.100@[Dev:sip:[email protected]:26448;rinstance=fa96b944f7c1e49c]
14:43:53.287 [CM503010]: Making route(s) to <sip:[email protected]:5060>
14:43:53.287 [CM505003]: Provider:[SipGate Rimcon] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.100.5:5060]
14:43:53.271 [CM503001]: Call(5): Incoming call from 01970623996@(Ln.10001@SipGate Rimcon) to <sip:[email protected]:5060>
14:43:53.054 [CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:800
We've even tried to restore some old backups of the settings but the problem is still present, is there somewhere obvious in the settings I should be looking? The other odd thing on the ports/trunk status is says dailing on both lines, however when I click Disconnect call, I get this error, An exception occurred ExtStatus Error:
Thanks for any help,
James.
