ringing tone with digital reception with direct extension

[mostafa ramadan]

Hi,

We are using the digital receptionist to play a message that says dial the extension number you require and then if they don't going on to a real receptionist extension number. when the caller dial direct extension , he cant hear dial tone . however the extension rings fine but the caller hears nothing till the phone is answered. Because it is just quiet the caller tends to think the call is lost.

Is their anyway to make it sound a ringing tone in these circumstances or have I missed something in the setup?

 

[craigreilly]

Usually you get hold music if I recall. Ensure your hold music is working.