We are running into an issue where we are sporadically getting customers reporting they are getting disconnected when either calling into our system linked to a CFD IVR or when one of our internal reps performs a transfer to an extension with a CFD attached to it. Upon checking the reports, it shows the error "ROUTE BUSY". It is not every call. Our call volume is relative high today (mid to high 600 calls on average), but well below the 1024 limit.
I put a ticket into the system, but they will not assist until I upgrade from v18u5 to u7. I will do this update tonight but cannot do it during a busy production day.
I hope there is a service I can restart to possibly help with the route busy error to get us through the day. Thank you in advance.
I put a ticket into the system, but they will not assist until I upgrade from v18u5 to u7. I will do this update tonight but cannot do it during a busy production day.
I hope there is a service I can restart to possibly help with the route busy error to get us through the day. Thank you in advance.
